Course Content
Module 1. Introduction to VSERV Academy & Sales Overview
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Lesson 1.1 Welcome & Course Overview
01:34
Introduction to VSERV Academy & Course Overview
Lession 1.2. Understanding VSERV Academy
02:45
Understanding VSERV Academy
Lesson 1.3. Role of a Counsellor / Sales Executive at VSERV Academy
02:19
Role of a Counsellor or Sales executives
Lesson 1.4 Daily Responsibilities of a Counsellor / Sales Executive
00:00
Daily Responsibilities of a Counsellor / Sales Executive
Module 1 Quiz
Module 1 Assignment
Module 2. Understanding the Customer (Student Psychology)
Is module mein hum samjhenge ki students ka mindset, expectations, fears aur motivations kya hote hain. A counsellor tabhi effective hota hai jab woh sirf course nahi, balki student ki psychology ko samajh kar guidance deta hai. Yah lesson aapko sikhaayega kaise student ki need identify karein, unka confidence build karein, objections handle karein, aur unko right career path dikhayein—empathetically aur professionally.
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Lesson 2.1 — Types of Students
02:07
Types of Students
Lesson 2.2 Student Psychology: Why Students Hesitate & How to Handle Them
04:08
Real Reasons Students Hesitate
Lesson 2.3 Building Rapport With Students
03:43
Building Rapport With Students
Module 2 Quiz
Module 2 Assignment
Module 3 – Product Knowledge
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Lesson 3.1 Hardware & Networking – Student-Friendly Explanation
02:18
Lesson 3.2 Handling Student Misconceptions – Hardware & Networking
Lesson 3.3 How to Pitch Hardware & Networking to Any Student
Product Knowledge
Assignment 1: Course Explanation (Voice Note – 45 seconds)
Assignment 2: Doubt Handling (Voice Note – 30 seconds)
Assignment 3: Fee Objection Handling (Voice Note – 30 seconds)
Assignment 4: Career Pathway Explanation (Voice Note – 40 seconds)
Assignment 5: 2-Minute Walk-in Counselling Simulation
Assignment 6: Job Role Explanation Role-Play (1 minute)
Assignment 7: Value Selling Demonstration (1–2 minutes)
Assignment 8: Write a 6–8 Line Hardware & Networking Pitch
Assignment 9: Write Responses to 5 Common Misconceptions
Assignment 10: Create Your Own Counselling Script
Protected: Introduction to VSERV Academy and Sales Overview

Rapport-Building Checklist

  1. Warm greeting

  2. Smile + confident tone

  3. Student ka name use karo

  4. Open-ended questions

  5. 60-second listening (no interruption)

  6. Simple language

  7. Trust-building statements

  8. No pressure approach

Do’s & Don’ts

✔ Do

  • Respect

  • Listen more

  • Guide with honesty

  • Make student feel valued

❌ Don’t

  • Rush

  • Pressure

  • Negative tone

  • Complicated technical language

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